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  • 1.1 Basics: I do not see my domain(s) after logging in!
    Answer:   Domains missing in your Dashboard   If you are missing a domain name, this may be because of various reasons: you have ordered the domain just recently - ...

  • 1.2 Login Account: How can I use the Joker.com system?
    Answer:   The Joker.com Registrar System   You have to register yourself at Joker.com to be able to use the system and order or renew domain names.   Registration is an ...

  • 1.2 Login Account: Why did I receive an email than links to a Joker.com password?
    Answer:   Joker.com Password Handling   There are at least four possible scenarios: You did register yourself at our website Joker.com. You have forgotten your password and requested a ...

  • 1.2 Login Account: How to change the password?
    Answer:   Change of Password   Please login to Joker.com, and visit "My Joker" => "My Profile" using your current login name and password. There you will find the "Change ...

  • 1.2 Login Account: How could I change my email address?
    Answer:   Change of Email address   If you are logged in, you can change your email address by visiting 'My Joker' => "My Profile". There you will find the ...

  • 1.2 Login Account: What can I do if my login does not work?
    Answer: Solve login problems   If you have forgotten your username or password, please visit "Send password" in the "Login" menu.There you can not only reset your password ...

  • 1.3 Domain Registration: What domains can be ordered?
    Answer:   Domain Registration   Joker.com currently offers most of the generic top-level domains (gTLDs) - including the new top-level domains (ngTLDs), and a lot of ccTLDs (country domains). ...

  • 1.3 Domain Registration: What length is allowed for a domain name?
    Answer:   Length of a Domain Name   We support a maximum length of 67 characters (including the endings). A minimum of 2 (not including the endings) is required ...

  • 1.3 Domain Registration: Which .de domain names are allowed?
    Answer:   Registration Policies for .de Domains   Valid characters for a .de domain name are: numbers (0-9) hyphen (-) letters (a-z)   With the introduction of IDN registrations, ...

  • 1.3 Domain Registration: I have made a typo. How can I cancel my domain name registration?
    Answer:   Cancel a domain name registration   We are sorry but this is not possible. Domains are registered in real-time. So please check your domain name carefully to ...

  • 1.3 Domain Registration: Who gets the receipt of a domain order?
    Answer:   Domain order receipt   We do send receipts by email only: to the email address of the login account to the email address of the Default Billing Address ...

  • 1.3 Domain Registration: I had a charge on my credit card, but I do not remember the domain.
    Answer:   Verify charges on your credit card   Please login into our Support/Contact section, using your login name and your password. Then choose the topic "Billing" and ...

  • 1.3 Domain Registration: What domains do I own? I need a list.
    Answer:   List of your Domains   Your domain name is associated with your Joker.com login account, i.e. the account you registered them with. Please login to Joker.com, and ...

  • 1.3 Domain Registration: How could I check if my order was successful?
    Answer:   Verify your Domain Order   If you want to check if your domain has been registered successfully, you may simply wait for the email notification. You can ...

  • 1.3 Domain Registration: My last order failed (due to a credit card problem). What should I do?
    Answer:   My Order failed / credit card problem   If your order has been canceled for any reason, then this specific domain order request has FAILED. There ...

  • 1.15 What is...: What is a Domain Order with 'Extended settings'?
    Answer:   Domain Order with 'Extended settings'   When you chose the option 'Extended settings' when ordering one or more domains, you will be able to provide more detailed ...

  • 1.3 Domain Registration: What are the 'contacts'?
    Answer: Contacts   Associated with each domain, there is a so-called 'Whois record'. The information within this Whois record is published publicly and has to be provided by ...

  • 1.3 Domain Registration: How to grant roles (= grant permissions to others)?
    Answer:   Roles and Permissions   You can always invite additional individuals (besides you) to administrate your domain(s). For this, you can assign so-called "roles" to other people, which ...

  • 1.3 Domain Registration: DNSSEC Support
    Answer:   What is DNSSEC   DNSSEC is the abbreviation for 'Domain Name System Security Extensions'. It is a set of extensions to the domain name system (DNS), basically ...

  • 1.3 Domain Registration: Whois Privacy Services
    Answer:   Secure your Domain Privacy   As of May 25th, 2018, most European and all generic domain types (top-level domains) have redacted the amount of Whois data that ...

  • 1.3 Domain Registration: How to enable Whois Privacy?
    Answer:   How to enable Whois Privacy Services   Whois Privacy Services are available for most generic top-level domains. The availability is always indicated in Joker.com's price list and ...

  • 1.3 Domain Registration: Domain Trustee Service
    Answer:   Domain Trustee Service   For some domain types - usually country domains - there are regulations regarding the domicile of the domain holder. For example, the country ...

  • 1.4 Changes of a Domain: How do I modify the properties of a domain?
    Answer:   Properties of a Domain   The properties of a domain at Joker.com include these elements: Domain status - transfer protection (FAQ) Contact details (FAQ) Owner data (FAQ) Responsible name servers (FAQ) DNSSEC ...

  • 1.4 Changes of a Domain: Who is able to make changes to a domain?
    Answer:   Who is able to make changes to a domain?   The Joker.com login account which has been used to register a domain is able to modify all ...

  • 1.4 Changes of a Domain: What can not be changed?
    Answer:   Restrictions on Changes   If you register a domain, you are able to control most aspects of this domain: domain attributes (locks, privacy) whois data nameservers nameserver records (in case you ...

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