Last update: 2018-11-15 17:14
Last update: 2018-11-15 17:14
Last update: 2018-11-30 16:33
Last update: 2018-11-30 16:34
Last update: 2018-11-12 17:23
We will then investigate this, and contact you to resolve this problem.
Last update: 2018-11-15 17:17
Last update: 2018-11-12 17:35
Remember: www.my-domain.com is not the domain name, it is always my-domain.com (leave out prefixes).
Last update: 2018-11-12 17:44
If your order has been cancelled for any reason, then this specific domain order request has FAILED. There is no option to 'reactivate' this order request, please start a new order.
The reason for this failure is always written in the email, which is sent after every domain order.
It then may happen that you will get an error "The domain is already registered" - then the domain had already been temporarily reserved by your first request.
In this case, please try again a few minutes later, to let the process settle at our side.
If this fails, please contact us and provide your order details.
Last update: 2018-11-15 17:18
When you chose the option 'Extended settings' when ordering one or more domains, you will be able to provide more detailed data for the registration process:
Of course, this always can be configured after the order as well in "My Domains".
Last update: 2018-11-30 16:36
Associated with each domain, there is a so-called 'Whois record'. The information within this Whois record is published publicly, and has to be provided by you, the domain registrant.
This Whois record - the part which is provided by you - consists of the following contact information:
A contact is a kind of 'template', consisting of an email, name and street address. If you populate a domain with Whois data, you create such a contact (or choose an existing one), and assign this contact to a domain.
You are free to assign individual contacts to each domain, or use a single contact for more than one domain. In this case, it is important to know that in case you change such a contact afterwards, those changes will apply to all domains which have been assigned this contact.
Please note: These contacts are for published Whois records only. They do not define the usage of your domain, or the persons able to access a domain. To actually grant access rights to other persons than the purchaser of a domain, explicit 'roles ' may be granted using the Joker.com domain management in the service zone.
Important: You are obliged to enter only valid and true address and identity information for Whois data. This is a requirement of all domain registries.
As of May, 25th 2018, the european GDPR has been put into effect. As a result, for most domain types (TLDs), by default no Whois contacts are published any more.
Possible exceptions in regard to some TLDs are documented in the terms and conditions of these TLDs.
Last update: 2018-11-12 18:17
You always can invite additional individuals (beside you) to administrate your domain(s). For this, you can assign so-called "roles" to other people, which define what sort of access is granted.
Important: These "roles" solely allow to grant access to your domains within Joker.com, they do not have any impact on what is shown in Whois as published contacts.
To invite somebody to get access to your domains, a special link is sent to the email address you provide. If the invitee does not already have a Joker.com login, he will get a chance to register when he clicks the link in this email.
Enter a "Description" to name the individual grant, to be able to identify your grants later.
You always may issue grants or revoke existing grants in "My Domains".
In case you are a Joker.com Reseller, you may also use additional option 'Direct assignment' to assign roles. This means, that you can assign a permission to another Joker.com account, which then becomes effective instantly, and no invitation will be sent. This means that with "Internal Transfer" and "Direct assignment" you can move (transfer) domains between different - also your own - Joker.com logins.
Available roles:
Resellers additionally may use:
Last update: 2018-11-15 17:20
DNSSEC is the abbreviation for 'Domain Name System Security Extensions'. It is a set of extensions to the domain name system (DNS), basically to allow clients to verify the authenticity and integrity of DNS records.
For a domain to make use of DNSSEC, the following is needed:
You may have a look at Wikipedia or this short tutorial as starters for reading more about this topics.
Joker.com enables you to 'activate' and configure DNSSEC for nearly all of your domains - most domain types (TLDs) do support DNSSEC. The only execptions at Joker.com currently are .ws and .cn.
Please note: Joker.com supports DNSSEC with standard Joker.com name servers as well as with domains that use external name servers.
1) for Joker.com nameservers: To enable DNSSEC, please go to "My Domains" and click on "DNS". There you will find the "Enable DNSSEC" button. If you then click on "Save changes", you are done!
2) for DNSSEC with own or external name servers: Please use our instructions Step-By-Step: How To use DNSSEC with a Joker.com Domain and a DNS Hosting Provider
To find out if your domain is working properly with DNSSEC, you may use the DNSSEC Analyzer.
Resellers will find similar commands to operate DNSSEC using DMAPI and RPanel.
Last update: 2019-11-19 11:25
As of May 25th 2018, most european and all generic domain types (top level domains) have redacted their amount of Whois data which is published to the internet to comply to the european data privacy regulation (GDPR).
However, the registrant data still has to be sent to the registries. And there are still top level domains which do require the full set of Whois data, and do publish this full set.
This WHOIS service is available to everyone, and usually includes the name, and sometimes - depending on the policy of the responsible registry - also street address and email addresses of the registrant. The use of incorrect, incomplete or fake data is a violation of the registration agreement of the related registry and Joker.com, and may lead to the deletion of the related domain name (please also see 5.c/11.d of Joker.com T&C).
To protect a registrant from abuse of his data, proxy-privacy.com through IDPS (International Domain Privacy Services) GmbH - a subsidiary of CSL GmbH - provides privacy protection services, effectively shielding his information and keeping his data confidential. By using these services, the registrant is represented by alternate contact data provided by IDPS GmbH, while remaining compliant to the registration policies.
The registrant's own data will still be maintained and escrowed by Joker.com, to secure the registrant's ownership of the domain, and to ensure the compliance to ICANN's and registry's policies.
Privacy Services are available for most gTLD domain names. The availability of privacy services is indicated in price list and domain search (icon ).
Here is an example of what privacy service means to a domain name's public Whois output:
Standard Whois Output *) |
With Privacy Basic |
With Privacy Pro |
|
Registrant Name: | Max Musterman | Max Musterman | On behalf of yourdomain.com |
Registrant Organization: | ACME | ACME | c/o IDPS International Domain Privacy Services GmbH |
Registrant Street: | Main Street 123 |
c/o IDPS International Domain Privacy Services GmbH Hansaallee 191 |
Hansaallee 191 |
Registrant City: | Foo City | Duesseldorf | Duesseldorf |
Registrant State/Province: |
ABC | ||
Registrant Postal Code: | 54321 | 40549 | 40549 |
Registrant Country: | DE | DE | DE |
Registrant Phone: | +99.110 12345678 | +49 211 867 67 448 | +49 211 867 67 448 |
Registrant Fax: | +99.110 12345679 | +49 211 867 67 6448 | +49 211 867 67 6448 |
Registrant Email: | yourprivatemail@email.com | 35b27c46c3d9040b881fc4f@proxy-privacy.com | 35b27c46c3d9040b881fc4f@proxy-privacy.com |
*) Without WHOIS privacy for non-GDPR-compliant TLDs
Please find all details, conditions and the Acceptable Use Policy here: proxy-privacy.com
And here you find all answers on How to enable Whois Privacy?
Prices are available here: Joker.com Pricelist
Please note:
Let's say a .com domain of you has a remaining term of 5 months, and you want to transfer it to Joker.com, and you chose privacy basic for the transfer.
This would result into
mandatory 1 year renewal with transfer: | USD 13.70 |
optional 1 year privacy basic service: | USD 1.49 |
result - 1 year additional domain term, and 17 months of privacy | USD 15.19 |
Let's say you want to renew a .com domain, which is due to expire in 3 months. With the renew, you want to enable Whois privacy pro:
1 year renewal for .com domain: | USD 13.70 |
1 year privacy pro service: | USD 2.49 |
result - 1 year additional domain term, and 15 months of privacy | USD 16.19 |
the additional 3 months are "rounded down" - means, they are added, but not charged |
Let's say you want to renew a .com domain, which is due to expire in 8 months. With the renew, you want to enable Whois privacy pro:
1 year renewal for .com domain: | USD 13.70 |
2 years privacy pro service: | USD 4.98 |
result - 1 year additional domain term, and 20 months of privacy | USD 18.68 |
the additional 8 months are "rounded up" - means, an additional year of privacy is charged |
Let's say you own a .com domain, which is due to expire in 13 months. You want to add privacy pro:
1 year privacy pro service: | USD 2.49 |
result - domain term is unchanged, and 13 months of privacy |
USD 2.49 |
the additional 1 month is "rounded down" - means, they are added, but not charged |
Let's say you own a .com domain, which is due to expire in 3 months. You want to add privacy pro; you will get a warning, because the privacy term cannot exceed the domain's term. You should consider using "Renewal" with privacy option in this case:
1 year privacy pro service: | USD 2.49 |
result - domain term is unchanged, and 3 months of privacy |
USD 2.49 |
you will only get 3 months of privacy service - you should consider 'renewal' instead |
Last update: 2018-11-13 11:27
Whois Privacy Services are available for most generic top level domains. The availability is always indicated in Joker.com's price list and also the domain search.
Privacy Services are available for new domain registrations, transfers and renewals - and they can also be applied to existing domains.
Please find all details about the services, pricing and periods here at Whois Privacy Services.
To order Privacy Services for your existing domains, please either
You will then find the Privacy status and options to add within 'Domain Information':
To register a new domain with Privacy Services, please add your domain to the cart as usual, and find the new privacy options directly in the cart - simply click on 'Add Privacy' to select:
When you renew your domains as usual using "Renew Domains" in Service zone, or using a direct link on the Joker.com home page, you will find a new renewal dialogue, which offers the Privacy Services for all applicable domains as easy-to-use check boxes:
We now also offer to apply Privacy Services to domains during a transfer. This is implemented in such a way, that in case a domain which already used privacy services with the former, losing registrar, the Whois data will not be disclosed at any time. To chose privacy options, please start a transfer as usual, and find your choice in section 'Addtional Products' below the AUTH-ID:
Last update: 2018-11-15 17:21
For some domain types - usually country domains - there are regulations regarding the domicile of the domain holder. For example, the country of the registrant's contact for .EU domains must be a member of the EU (plus Norway and Liechtenstein).
In order to enable clients who do not fulfil these requirements to register such domains, so-called trustee services can be used. The trustee assumes the role of the official registrant. The relationship between trustee and customer is regulated in the respective trustee contract. This defines responsibilities and ensures the customer's ownership of the domain.
IDPS GmbH also offers trustee services for Joker.com in addition to its privacy services. Domains for which such a trustee service is available are marked accordingly in our price list.
When you order such a domain with available trustee service, you have the option to add this service bundled with the domain name.
Trustee agreements can be also added to existing domains under 'My Domains'.
Example contracts can be found after logging in to Joker.com under "Support" -> "Downloads".
Last update: 2019-05-20 17:47