1.3 Domain Registration

What domains can be ordered?

Domain Registration

Last update: 2018-11-15 17:14

What length is allowed for a domain name?

Length of a Domain Name

Last update: 2018-11-15 17:14

Which .de domain names are allowed?

Registration Policies for .de Domains

• numbers (0-9)
• hyphen (-)
• letters (a-z)

Last update: 2018-11-30 16:33

I have made a typo. How can I cancel my domain name registration?

Cancel a domain name registration

Last update: 2018-11-30 16:34

Who gets the receipt of a domain order?

Domain order receipt

Last update: 2018-11-12 17:23

I had a charge on my credit card, but I do not remember the domain.

Verify charges on your credit card

Last update: 2018-11-15 17:17

What domains do I own? I need a list.

List of your Domains

Last update: 2018-11-12 17:35

How could I check if my order was successful?

Verify your Domain Order

Last update: 2018-11-12 17:44

My last order failed (due to a credit card problem). What should I do?

My Order failed / credit card problem

If your order has been cancelled for any reason, then this specific domain order request has FAILED. There is no option to 'reactivate' this order request,  please start a new order.

The reason for this failure is always written in the email, which is sent after every domain order.

It then may happen that you will get an error  "The domain is already registered" - then the domain had already been temporarily reserved by your first request.

In this case, please try again a few minutes later, to let the process settle at our side.

If this fails, please contact us and provide your order details.

Last update: 2018-11-15 17:18

What is a Domain Order with 'Extended settings'?

Domain Order with 'Extended settings'

When you chose the option 'Extended settings' when ordering one or more domains, you will be able to provide more detailed data for the registration process:

• contact editor to provide different contacts
  
• directly entering contact handles
  
• nameserver settings
  

Of course, this always can be configured after the order as well in "My Domains".

Last update: 2018-11-30 16:36

What are 'contacts'?

Contacts

Associated with each domain, there is a so-called 'Whois record'. The information within this Whois record is published publicly, and has to be provided by you, the domain registrant.

This Whois record - the part which is provided by you - consists of the following contact information:

• owner contact: the official owner of the domain
• admin contact: role in charge of administrative tasks
• tech contact: role for technical tasks, like nameserver
• billing contact: role for questions regarding payments

A contact is a kind of 'template', consisting of an email, name and street address. If you populate a domain with Whois data, you create such a contact (or choose an existing one), and assign this contact to a domain.

You are free to assign individual contacts to each domain, or use a single contact for more than one domain. In this case, it is important to know that in case you change such a contact afterwards, those changes will apply to all domains which have been assigned this contact.

Please note: These contacts are for published Whois records only. They do not define the usage of your domain, or the persons able to access a domain. To actually grant access rights to other persons than the purchaser of a domain, explicit 'roles ' may be granted using the Joker.com domain management in the service zone.

Important: You are obliged to enter only valid and true address and identity information for Whois data. This is a requirement of all domain registries.

As of May, 25th 2018, the european GDPR has been put into effect. As a result, for most domain types (TLDs), by default no Whois contacts are published any more.

Possible exceptions in regard to some TLDs are documented in the terms and conditions of these TLDs.

Last update: 2018-11-12 18:17

How to grant roles (= grant permissions to others)?

Roles and Permissions

You always can invite additional individuals (beside you) to administrate your domain(s). For this, you can assign so-called "roles" to other people, which define what sort of access is granted.

Important: These "roles" solely allow to grant access to your domains within Joker.com, they do not have any impact on what is shown in Whois as published contacts.

To invite somebody to get access to your domains, a special link is sent to the email address you provide. If the invitee does not already have a Joker.com login, he will get a chance to register when he clicks the link in this email.
Enter a "Description" to name the individual grant, to be able to identify your grants later.
You always may issue grants or revoke existing grants in "My Domains".

In case you are a Joker.com Reseller, you may also use additional option 'Direct assignment' to assign roles. This means, that you can assign a permission to another Joker.com account, which then becomes effective instantly, and no invitation will be sent. This means that with "Internal Transfer" and "Direct assignment" you can move (transfer) domains between different - also your own - Joker.com logins.

Available roles:

• Admin: Modify domains e.g. Whois data, modify nameservers, modify nameserver records like IP addresses, URL- and mail forwarding; transfer away or deletion of a granted domain is not possible for this role, this only can be done by the legal owner (creator) of a domain
• DNS Admin: Modify nameservers, modify nameserver records like IP addresses, URL- and mail forwarding
• Billing: Renew domains, receive expiry notifications
• [Resellers only] Internal Transfer/Assignment: Complete assignment of a domain to another Joker.com user (Internal Transfer). This allows for transfering all claims and permissions on a domain to another Joker.com user

Resellers additionally may use:

• option 'Direct assignment' to not use the invitation process, no invitation will be sent. You have to provide the receiving user's email address and his matching Joker.com User-ID for this. The Joker.com User-ID is always shown in the upper right after the login name.
  

Last update: 2018-11-15 17:20

DNSSEC Support

What is DNSSEC

DNSSEC is the abbreviation for 'Domain Name System Security Extensions'. It is a set of extensions to the domain name system (DNS), basically to allow clients to verify the authenticity and integrity of DNS records.

For a domain to make use of DNSSEC, the following is needed:

• the domain type (TLD) needs to support DNSSEC (i.e. the registry)
• the registrar of the domain needs to allow to 'activate' and configure DNSSEC for a domain
• the configured nameservers need to support DNSSEC
• the clients (e.g. browsers) need to make use of DNSSEC 

You may have a look at Wikipedia or this short tutorial as starters for reading more about this topics.

DNSSEC Support at Joker.com

Joker.com enables you to 'activate' and configure DNSSEC for nearly all of your domains - most domain types (TLDs) do support DNSSEC. The only execptions at Joker.com currently are .ws and .cn.

Please note: Joker.com supports DNSSEC with standard Joker.com name servers as well as with domains that use external name servers.

1) for Joker.com nameservers: To enable DNSSEC, please go to "My Domains" and click on "DNS". There you will find the "Enable DNSSEC" button. If you then click on "Save changes", you are done!

2) for DNSSEC with  own or external name servers: Please use our instructions Step-By-Step: How To use DNSSEC with a Joker.com Domain and a DNS Hosting Provider

To find out if your domain is working properly with DNSSEC, you may use the DNSSEC Analyzer.

Resellers will find similar commands to operate DNSSEC using DMAPI and RPanel.

Last update: 2019-11-19 11:25

Whois Privacy Services

To protect a registrant from abuse of his data, proxy-privacy.com through IDPS (International Domain Privacy Services) GmbH - a subsidiary of CSL GmbH - provides privacy protection services, effectively shielding his information and keeping his data confidential. By using these services, the registrant is represented by alternate contact data provided by IDPS GmbH, while remaining compliant to the registration policies.

The registrant's own data will still be maintained and escrowed by Joker.com, to secure the registrant's ownership of the domain, and to ensure the compliance to ICANN's and registry's policies.

Privacy Services are available for most gTLD domain names. The availability of privacy services is indicated in price list and domain search (icon ).

Here is an example of what privacy service means to a domain name's public Whois output:

^*) Without WHOIS privacy for non-GDPR-compliant TLDs

Please find all details, conditions and the Acceptable Use Policy here: proxy-privacy.com

And here you find all answers on How to enable Whois Privacy?

Prices are available here: Joker.com Pricelist

Please note:

• when privacy services are selected, the registrant is still required to provide Joker.com with the correct and valid personal Whois data. This Whois data will be maintained and escrowed (including encryption) by Joker.com to preserve gTLD compliance. Joker.com does use a german escrow provider for this (DENIC).
• the registrant and the account holder are at all times enabled to turn on or off (disclose) Whois privacy services on their own.

• when privacy services are acquired together with a transfer to Joker.com, the added term of privacy service will always be one (1) year, plus the remaining term until the domain's day of creation, and it will be charged for one year.
• when privacy services are purchased for already existing domain names, either as an option during renewal of a domain, or as an additional option for an existing domain name, the term of the privacy service will automatically be synchronized with the term of the domain name. Terms of less than 6 months will be rounded down, above this will be rounded up and charged as an additional year.
• when privacy services are purchased without renewal for the term of an existing domain, the minimum charge will always be one (1) year of the chosen privacy service, even when the remaining term of the domain is less than one year. You should consider a renewal with included privacy option in this case, to avoid eventually shortened privacy terms.

Examples:

Transfer with privacy service

Let's say a .com domain of you has a remaining term of 5 months, and you want to transfer it to Joker.com, and you chose privacy basic for the transfer.

This would result into

Renew with privacy service (I)

Let's say you want to renew a .com domain, which is due to expire in 3 months. With the renew, you want to enable Whois privacy pro:

Renew with privacy service (II)

Let's say you want to renew a .com domain, which is due to expire in 8 months. With the renew, you want to enable Whois privacy pro:

Acquire privacy service for an existing domain (I)

Let's say you own a .com domain, which is due to expire in 13 months. You want to add privacy pro:

Acquire privacy service for an existing domain (II)

Let's say you own a .com domain, which is due to expire in 3 months. You want to add privacy pro; you will get a warning, because the privacy term cannot exceed the domain's term. You should consider using "Renewal" with privacy option in this case:

Last update: 2018-11-13 11:27

How to enable Whois Privacy?

How to enable Whois Privacy Services

Whois Privacy Services are available for most generic top level domains. The availability is always indicated in Joker.com's price list and also the domain search.

Privacy Services are available for new domain registrations, transfers and renewals - and they can also be applied to existing domains.

Please find all details about the services, pricing and periods here at Whois Privacy Services.

Enabling Privacy Services for existing Domains

To order Privacy Services for your existing domains, please either

• click on the icon for "modify your domain settings" on the home page, right to your domain
• enter the domain name into the field below 'Shortcut to your domains', click 'Modify Domain'
• enter the Service zone, chose 'Domain Settings', click on your domain
• or go directly to 'Domain Settings' using this Link

You will then find the Privacy status and options to add within 'Domain Information':

Register new Domains with Privacy Services

To register a new domain with Privacy Services, please add your domain to the cart as usual, and find the new privacy options directly in the cart - simply click on 'Add Privacy' to select:

Renew a Domain and add Privacy Services

When you renew your domains as usual using "Renew Domains" in Service zone, or using a direct link on the Joker.com home page, you will find a new renewal dialogue, which offers the Privacy Services for all applicable domains as easy-to-use check boxes:

Transfer a Domain and add Privacy Services

We now also offer to apply Privacy Services to domains during a transfer. This is implemented in such a way, that in case a domain which already used privacy services with the former, losing registrar, the Whois data will not be disclosed at any time. To chose privacy options, please start a transfer as usual, and find your choice in section 'Addtional Products' below the AUTH-ID:

Last update: 2018-11-15 17:21

Domain Trustee Service

For some domain types - usually country domains - there are regulations regarding the domicile of the domain holder. For example, the country of the registrant's contact for .EU domains must be a member of the EU (plus Norway and Liechtenstein).
 
In order to enable clients who do not fulfil these requirements to register such domains, so-called trustee services can be used. The trustee assumes the role of the official registrant. The relationship between trustee and customer is regulated in the respective trustee contract. This defines responsibilities and ensures the customer's ownership of the domain.
 
IDPS GmbH also offers trustee services for Joker.com in addition to its privacy services. Domains for which such a trustee service is available are marked accordingly in our price list.

When you order such a domain with available trustee service, you have the option to add this service bundled with the domain name.

 
Trustee agreements can be also added to existing domains under 'My Domains'.
Example contracts can be found after logging in to Joker.com under "Support" -> "Downloads".

Last update: 2019-05-20 17:47