My last order failed (due to a credit card problem). What should I do?


My Order failed / credit card problem


If your order has been canceled for any reason, then this specific domain order request has FAILED. There is no option to 'reactivate' this order request,  please start a new order.

The reason for this failure is always written in the email, which is sent after every domain order.


It then may happen that you will get an error  "The domain is already registered" - then the domain had already been temporarily reserved by your first request.

In this case, please try again a few minutes later, to let the process settle on our side.

If this fails, please contact us and provide your order details.



Tags: failed, registration problem

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