Solve login problems
If you have forgotten your user name or password, please visit "Send password" in the "Login" menu.
There you can not only reset your password, but also have your username sent to you.
If you have activated two-factor authentication (2FA) and you have lost access to your Authenticator app, please use your recovery code to regain access.
You received the recovery code when you activated 2FA.
To enter the recovery code, click on the "Help" icon when you log in - there you will find the link to the 2FA recovery.
If you have lost your recovery code, please contact our support. The form there allows you to upload a suitable document for proof of identity.
Please find out more about 2FA at Joker.com here: What is 'Two-factor-authentication (2FA)'?